1. Who We Are

Oh, snap! is a website uptime monitoring service operated by NATIVO DE MEXICO SA DE CV, a company incorporated under the laws of Mexico. For questions about this policy, contact us at [email protected].

2. Information We Collect

We collect the following categories of information:

Account information: Email address, name, and authentication credentials when you create an account (directly or via Google OAuth).
Website monitoring data: URLs you submit for monitoring, uptime check results, response times, and status history.
Payment information: Billing details processed securely by Stripe. We do not store your full credit card number on our servers.
Notification preferences: Email addresses, Slack workspace details, Telegram chat IDs, and WhatsApp numbers you configure for alerts.
Usage data: Log data, device information, IP addresses, and how you interact with our service.

3. How We Use Your Information

To provide, maintain, and improve our uptime monitoring service.
To send you downtime alerts and status notifications via your chosen channels.
To process payments and manage your subscription.
To communicate service updates, security alerts, and support messages.
To detect and prevent fraud, abuse, or security incidents.

4. Data Sharing

We do not sell your personal information. We share data only with:

Supabase: Authentication and database infrastructure.
Stripe: Payment processing.
Cloudflare: Content delivery, edge computing, and DDoS protection.
Third-party notification services: Slack, Telegram, and WhatsApp when you enable those integrations.

5. Data Retention

We retain your data for as long as your account is active. Monitoring history retention depends on your plan: Free accounts retain check history for 30 days; paid accounts retain it for up to 12 months. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

Under applicable Mexican data protection law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have ARCO rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Cancellation: Request deletion of your data.
Opposition: Object to processing of your data.

To exercise these rights, email [email protected].

7. Security

We use industry-standard encryption (TLS/SSL), secure authentication, and access controls to protect your data. Despite our efforts, no method of transmission over the internet is 100% secure.

8. Cookies and analytics

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

On our marketing site (ohsnap.io) we use Google Analytics 4 to understand which pages and features visitors find useful, with Google Consent Mode v2 set to default-deny. This means analytics cookies are not stored and no user-level data is collected unless you explicitly consent — until then, Google only receives aggregate, cookieless pageview signals. The product application (app.ohsnap.io) does not run analytics. You can opt out entirely by enabling "Do Not Track" or by using a browser extension that blocks Google Analytics.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or an in-app notice. Continued use of the service after changes constitutes acceptance.

10. Contact

NATIVO DE MEXICO SA DE CV
Email: [email protected]

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